If you happen to find yourself owning or managing a medium or small business and you have a large volume of calls coming in, you’re probably going to immediately think to hire a secretary to assist in taking these calls and transferring the calls to the proper people. However, there is a technological service available where a computer operator answers the phone, lists each employee and their extension number, and once the caller presses the extension number, they are transferred to that employee.
This service is not new, but it has been developing over the past five years. Most companies hire a secretary to handle incoming calls, to greet customers, to do filing, etc. However, this new technology is able to handle all of your incoming calls and is a very affordable service as well.
To set up your RingCentral system, simply choose which main number you would like to use for your RingCentral; you can use a local number or you could even use a toll free number. After you’ve chosen your number, you can download the program onto your computer. Once the download is complete, you will be taken to an online menu which allows you to set up your settings. When choosing your settings, you will then enter in your employees’ names, positions, and extension numbers. RingCentral also allows you to put customers on hold if an employee is currently on the phone, and if you happen to be working from home, you can actually have the RingCentral system send a customer call to your cell phone.
To assist those customers who don’t know the exact employee they are looking for, you can also set up an employee directory which would list each employee, their position, their department and their extension for customers to contact them. When a business hires a receptionist, there is always the chance of the receptionist making a mistake like disconnecting a client, putting the client through to the wrong employee, or missing important calls. However, with RingCentral, managers will never have to worry about another mistake occurring again because as soon as you set up your settings, the automation system will run exactly according to those settings.
One great tool provided by RingCentral is the option of getting each employee to hook up several phone lines such as work phone, cell phone, and home phone. So if an important client calls, all three phones will ring so the client is guaranteed to reach the employee. The system also offers a type of call identification where the customer is asked by the automated operator to say their name and the employee can hear their name being said, this allows the employee to have an idea of what client is calling and what the client wants.
Overall, the RingCentral is getting very positive reviews from businesses using the system and is expected to grow in popularity. The system is a great tool for small or medium size businesses, and makes the task of your clients contacting you much easier.
Read Ringcentral reviews to determine if their 800 service is right for you. |
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